FAQs
When will my order ship?
Our products ship within 1–3 days after you place your order.
Will I get an email with my order details?
Yes! As soon as your order is placed, you’ll receive a confirmation email with all your order details.
Can I cancel my order?
No, we do not allow cancellations after the order is placed. However, once your item is delivered, you can return it for a full refund.
Here’s how:
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Email us with your order number and name.
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Use the subject line: Refund Request
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Include the product name and the reason for your return
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Our team will contact you within 24 hours with the return address.
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Ship your item back to us. Once received, we will inspect it.
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If approved, we’ll issue a full refund and send you an email confirmation. The money will be deposited back into your account.
What is your return/exchange policy?
We care about your satisfaction. If you experience any issue with our product, we’ll happily issue a full refund once the return process is completed (as described above).
What payment methods do you accept?
We accept all major credit cards, including:
Visa, MasterCard, American Express, Dankort, Discover, Cirrus, and more.
Are there any additional fees I have to pay?
No. We never charge handling or processing fees.
My order won’t go through. What should I do?
Make sure the billing address you entered matches the one linked to your credit card. That’s the most common issue.
How much is shipping?
We offer free worldwide shipping on all orders!
Who ships my package?
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Canada: Delivered via Canada Post
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USA: Delivered via e-packet or Korea Post
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International: Shipped via Korea Post, e-packet, or a local courier, depending on available services.
How fast is the delivery time?
Delivery typically takes 7–30 days, depending on your location.
Oops – I entered the wrong shipping address!
No problem! If you entered the wrong address, just go to our Contact Us page and send us a message within 24 hours of placing your order. We’ll update the address for you